Medical Support Assistant (OA)

About the Position: This position is located in Honolulu, Hawaii at Tripler Army Medical Center in various departments.

Tripler Army Medical Center is a tobacco-free workplace. Tobacco products include, but are not limited to, smoking, smokeless tobacco, and electronic nicotine delivery devices.

Receive patients and visitors as the initial point of contact in person or telephonically. | Enter, manipulate, and/or retrieve information and data from various automated systems. | Resolve complaints of a local administrative nature and refer other complaints to appropriate authorities. | Maintain both electronic and paper patient records. | Coordinate and/or schedule patient appointments with various clinics or at other medical treatment facilities.

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes experience maintaining and monitoring patient appointment schedules; using automated; receiving patients and visitors as the initial point of contact, in person or telephonically; and resolving problems through discussion with patients voicing a complaint. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. Note: You must attach a copy of your transcripts.)

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. (Note: You must attach a copy of your transcripts.)

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. | Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series. | This position may be designated as "Mission Essential". In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is may be required to report to work. | This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time. | This position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315. | This position has a mandatory seasonal influenza vaccination requirement. | This position requires a typing proficiency of at least 40 words per minute (WPM). | This position may require shift work to provide coverage on evenings, weekends, holidays, or special situations.