Pharmacy Tech-Automation

The Clinical Pharmacy Technician will provide administrative, clerical and basic clinical support to the clinical pharmacy section of Pharmacy Division at the Fayetteville, NC VA Medical Center. The incumbent will apply their knowledge of pharmacy technician principles, practices, concepts and theories providing for sound independent work.

The incumbent works under the direction of the clinical pharmacy section supervisor who outlines assignments and priorities and also the pharmacists who oversee daily activities and projects. Duties will include, but are not limited to:

The Pharmacy Technician (Automation) position functions as the automation specialist in all the patient care areas of pharmacy service with primary focus in both the inpatient and outpatient pharmacy service. This position is performed above the full performance level. Pharmacy technician is assigned to the automation specialized area as the subject matter expert. The incumbent must have expert understanding of the complexity of the Automation program. The incumbent has work leadership responsibility for the daily maintenance and oversight of all inpatient and outpatient pharmacy automated dispensing equipment in the pharmacy and the automated pharmaceutical dispensing equipment at the local facility level. The incumbent will consistently demonstrate independent technical judgement and comprehensive and thorough working knowledge of associated VA policies and procedures. The incumbent works under the supervision of the Pharmacy Supervisor and Chief, Pharmacy Service. This position performs any duties or special projects deemed necessary by the Chief of Pharmacy, for proper operation of the Pharmacy Service.

Automation (Automated Dispensing, Outpatient, Inpatient)
(1) Coordinates the technical aspects of pharmacy drug distribution activities to ensure standard operating procedures are in alignment with automation capabilities so that efficiencies are maximized. Incumbent is instrumental in recommending changes for the improvement of the workflow, work methods, and priorities involved within the drug distribution system
(2) Evaluates and analyzes workflow and coordinates all work activities involved with Pharmacy automation. This will involve trouble shooting, regularly gathering data, analyzing, and interpreting VA data and formulating action plans.
(3) Ensures that automated dispensing data is archived within established guidelines for each type of equipment.
(4) Ability to participate in process actions teams to improve automation quality and safety, continually seeking ways to improve the service provided to patients and other customers.
(5) Resolves problems and complaints regarding all pharmacy and automated dispensing automation, troubleshoots problems with all automated dispensing equipment when production is compromised and alerts appropriate personnel.
(6) Has oversight responsibility of the user files of all automated dispensing systems.
(7) Has oversight responsibility for the addition of new items and deletion of obsolete items from all automated dispensing systems.
(8) Ensures that equipment is cleaned and maintained to minimize downtime.
(9) Trains and orients pharmacy staff, and other medical center staff involved in operating the automation.
(10) Provides data for workload reports and process improvement projects to appropriate supervisors.
(11) Thoroughly understands VA Pharmacy procurement and formulary and uses this knowledge to appropriately manage Pharmacy automation equipment.
(12) Thoroughly understands investigational drug policies and procedures, if applicable, as they relate to Pharmacy automation equipment
(13) Thoroughly understands controlled substance policies and procedures, including controlled substance inspection process, discrepancies and resolution.
(14) Attends regulatory meetings regarding all Automation and provides learned knowledge to the pharmacy staff.

Other Duties
(1). Inpatient services may include but not limited to such areas as aseptic admixture preparation including cytotoxic agents, automatic and on-demand ward stock replenishment, maintenance, and operation of automated prepackaging and dispensing equipment, assembly, and documentation of controlled substance requests, and properly packaging with documentation of single unit of use medications.
(2). Outpatient services may include but not limited to outpatient prescription filling, pharmacy phone triage, window prescription dispensing, narcotic vault assignments, maintenance, and operation of automated prescription dispensing equipment, and packaging of mail out prescriptions.
(3) Assists as deemed necessary by the pharmacy supervisors, in any patient care area (including inpatient and outpatient pharmacy) to maintain the consistency of overall pharmacy services.

Work Schedule: Rotating
Virtual: This is not a virtual position.
Functional Statement #: GS-0661-08

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Pharmacy Technician candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f).
• Certification. For positions above the GS-06 full performance level, the employee must pass a national certification exam and hold an active national certification.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).GS-07 Grade Determination:

• Experience. Candidates must possess one year of experience equivalent to the next lower GS-06 grade level.
• Certification. For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: (a) PTCB as a CPhT. OR (b) NHA as a ExCPT.
• Assignments. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity and range of variety and be performed by the incumbent at least 25% of the time. Pharmacy technicians at this level are nationally certified and can work autonomously using independent judgement to perform a full range of duties. These pharmacy technicians mentor and train lower graded pharmacy technicians in the practice setting. They assist advanced/ specialized pharmacy technicians and participate in performance improvement initiatives. At this level, pharmacy technicians use independent judgement to perform the full range of duties in the pharmacy. They also function as staff pharmacy technicians in various locations of the pharmacy, including pharmacy contact centers and other non-traditional pharmacy locations, with minimal oversight.
• Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate all of the following KSAs:

1. Knowledge of pharmacy technician principles, practices, concepts and theories providing for sound independent work.
2. Knowledge of the computerized prescription process and input of prescriptions and medication orders or electronic equivalent.
3. Ability to resolve pharmacy/medication issues with other members of the healthcare team, Veterans and external customers.
4. Ability to train developmental pharmacy technicians and students.
5. Ability to dispense medication or sterile products following all regulations, policies and procedures to ensure safe medication distribution.
6. Ability to troubleshoot automated dispensing equipment (ADE) or technology platforms/databases

Preferred Experience: Leadership, Advanced Pharmacy Technician skills, Clinical job duty knowledge

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: Principle duties require repetitive use of hands and fingers (e.g., preparing IV admixtures, use of a computer keyboard, etc.). May require lifting and carrying light loads (up to 44lbs.), including boxes, equipment, unit dose-cassettes, and IV solutions; stooping or kneeling (e.g., to pick up items from the floor, remove and replace items on lower shelves, and to file documents in lower file drawers, etc.); sitting, walking, or standing for long periods of time (4-8 hours).

Work Environment: Work is performed in patient care, office and storage areas of the facility. Work areas are adequately heated and lighted. Potential exists for: exposure to infectious patients or materials; exposure to hazardous and toxic substances including but not limited to cytotoxic chemotherapy, solvents, grease, oils, and cleaning solutions; sticks or cuts from hypodermic needles, lancets or other sharp items.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.