Medical Support Assistant (OA)

About the Position: This position is located in the Department of Mental Health at Womack Army Medical Center At Fort Bragg, North Carolina.

This is a Direct Hire Solicitation

Serve as the initial point of contact to greet and receive patients telephonically. | Perform the full range of receptionist, record keeping, and miscellaneous clerical duties within the call center setting. | Maintain patients' electronic records, according to regulation ensuring each entry contains proper patient and health care provider identification. | Coordinate and/or schedules patient appointments with clinics or specialties. | Ensure eligibility for care, and contacts Patient Administration for verification

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes performing receptionist or clerical duties in support of healthcare staff; receiving patients telephonically to schedule appointments or verify patient eligibility for medical services; and utilizing automated systems to enter information and retrieve medical data. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. | A Personnel Security Investigation is required. | This position is subject to a background investigation to determine your suitability for Federal employment. | This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire). | Moderate Lifting up to 15lbs pounds may be required