Health System Specialist (CAC)

Join the Indian Health Services as a Health System Specialist (CAC) at the Red Lake Service Unit in Red Lake, MN, supporting electronic health record (EHR) systems and clinical information applications. Work with staff to implement and optimize healthcare technology, improve workflows, troubleshoot system issues, and provide technical guidance supporting quality patient care.

A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Total Compensation Package - Check out IHS's outstanding total compensation package for this job:
Health System Specialist Total Compensation | Pay (ihs.gov)

• Serve as the application manager for assigned electronic health record (EHR) and clinical software applications, including implementation, maintenance, and optimization.
• Configures, tests, troubleshoots, and optimizes EHR and clinical application functionality.
• Analyzes workflows and recommends system improvements to support clinical operations.
• Provides user training and technical guidance to clinical and administrative staff.
• Coordinates with clinical leadership, information technology, and program staff to implement, support, and optimize clinical information systems.
• Develops reports, analyzes data, and supports regulatory reporting, quality improvements, and accreditation requirements.

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

BASIC REQUIREMENT(S):

Individual Occupational Requirements

Undergraduate and Graduate Education:

Major study -- hospital administration, public health administration, or related fields such as business or public administration, with coursework in health care administration.

OR

Specialized Experience

(for positions above GS-5): Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

• Missions, organizations, programs, and requirements of health care delivery systems;
• Regulations and standards of various regulatory and credentialing groups; and
• Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below.

MINIMUM QUALIFICATIONS:

GS-11: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-09 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Analyzing clinical or operational workflows; supporting the implementation, maintenance, configuration, or troubleshooting of electronic health record (EHR) systems or other clinical applications; providing technical support or user training; collaborating with clinical, administrative, or information technology staff to resolve system or workflow issues; and supporting healthcare operations through the use of clinical information systems.

OR:

A Ph.D.; OR equivalent doctoral degree; OR three (3) full years of progressively higher education leading to such a degree or LL.M., if related;

OR:

The combination of education and experience must equal at least 100% to qualify. Applicants qualifying through education or a combination of education and experience must provide copies of their transcripts.

GS-12: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-11 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Implementing, configuring, maintaining, or optimizing an electronic health record (EHR) system or other applicable applications; Analyzing complex clinical or system issues and developing recommendations or solutions; coordinating system implementations or workflow improvements with clinical, administrative, and informational technology staff; providing technical guidance or user training; and supporting regulatory reporting, accreditation, or data management requirements within a healthcare environment.

In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Your resume must support your application responses.

Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

This position is ineligible for the Bargaining Unit.

This position has promotion potential to the GS-GS-12 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.

You must meet all qualification requirements within 30 days of the closing date of the announcement.

This position has an education requirement. If you are substituting education for experience; You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Selectee may be subject to a probationary period
ESEP appointees typically serve a two year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959

This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.

Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.

You will need to set up direct deposit so we can pay you.

Background Investigation Requirement:

This position requires the successful completion of a federal background investigation as a condition of employment.

A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service.

Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability.

Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.

Financial Suitability Requirement:

This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying.

Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS).

Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.