Health Technician (Telehealth Clinical)

The Telehealth Technician (Telehealth Clinical) serves in a generalist role to support and manage teleheath operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach clinic etc.) with duties that may require travel. This position is located in Cambridge MD.

Major duties may Include:

• Serving as a telepresenter within scope of practice during the clinical video telehealth CVT and VA Video Conncect VVC.
• Serving as an imager and clinical data manager for store and forward telehealth SFT clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA guidelines.
• Completing standardized clinical questionnaires and templates withing the scope of trainina and applicable guidelines.
• Screening patients for Telehealth modality and referring patients that do not meet eastablishe criteria for appropriate care.
• Providing patient education via approved materials.
• Communicating effectively with clinical and administrative staff as the assigned local site and those located at remote care sites.
• Refers new or controversial issues to the superviusor for direction and or assistance.
• Completing other duties as assigned

Work Schedule:Monday-Friday 8am- 4:30pm
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 260544-F;
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part.
• Experience and Education: Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.

OR

Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation.

OR

Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.

• Certification. None

Grade Determinations:

• Health Technician (Telehealth Clinical), GS-6 (Full Performance Level): Experience. One year of experience equivalent to the next lower grade level.

Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs:

1. Comprehensive knowledge of computer systems and programs to perform a variety of tasks.
2. Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.
3. Ability to provide and receive guidance and technical direction.
4. Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
5. Ability to read, interpret, and apply complex written instructions.
6. Knowledge of general clinical policies and procedures in a healthcare environment.
7. Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.

Perferred Experience: Customer Service: Demonstrating patience, professionalism, cultural sensitivity, and a Veteran-centered approach. Problem-solving: Resolving connectivity, audio/video, equipment, and workflow issues or escalating them appropriately; Patient Education: Explaining telehealth procedures, technology use, privacy practices, and troubleshooting steps to patients and caregivers; Electronic Health Records: Documenting encounters, entering clinical data, reviewing orders, and using systems such as VA CPRS/VISTA and related applications; Telehealth Operations: Preparing, initiating and supporting video to-home, clinic to cliinic, and store and forwards encounters


Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6.

Physical Requirements: See VA Directive and Handbook 5019.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

• You must be a U.S. Citizen to apply for this job.
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.