Medical Support Assistant (OA)

About the Position: The incumbent serves as a Medical Support Assistant (Office Automation) for the Dept. of Family Medicine.

This is a Direct Hire Solicitation

Performs receptionist and clerical functions in an ambulatory clinic, including data entry, appointment scheduling, and coordination with specialty services. | Enters, updates, and retrieves information from electronic health records and other automated systems. | Maintains clinic appointment schedules and coordinates patient flow. | Manages secure messaging, routes calls, relays messages, and escalates urgent issues. | Verifies patient eligibility and provides information on clinic and hospital policies and procedures. | Prepares routine correspondence, progress reports, medical statements, and statistical reports.

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes performing clerical or administrative support in a medical clinic, including greeting patients, managing phone and secure messaging systems, scheduling and coordinating appointments, maintaining electronic and paper medical records, preparing routine correspondence and reports, and supporting patient in- and out-processing. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. | Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 11. | This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination. | Required to be screened for and obtain necessary immunizations/vaccinations (hepatitis, influenza, tuberculosis etc.), unless exempted by a licensed physician. | This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.