Medical Support Assistant (Office Automation)

About the Position: This position is located at the Naval Medical Center San Diego, CA within the Directorate of Surgery, Neurosurgery Department.

This is a Direct Hire Solicitation

Perform the full range of receptionist, recordkeeping and miscellaneous clerical duties within the medical treatment facility. | Receive patients and visitors as the initial point of contact, in person or telephonically. | Maintain and monitor patient appointment or admission schedules for the assigned area. | Maintain all patients' records according to regulations, ensuring each entry contains proper patient and health care provider identification. | Resolve complaints of a local administrative nature and refer other complaints to the appropriate authorities.

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes greeting patients and/or visitors in person or telephonically, scheduling medical appointments, entering and retrieving information using automated medical systems.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. | Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315. | This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. | This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations. | This position has a mandatory seasonal influenza vaccination requirement. A candidate tentatively selected for appointment to this position will be required to sign a statement consenting to annual seasonal influenza vaccination. | Required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series. | This position requires a qualified typist (minimum 40 words per minute)