Supervisory Medical Support Assistant

The Supervisory Medical Support Assistant, assigned to an Inpatient ward or community living center, for the Health Administration Service at the W.G. Hefner VA Medical Center, Salisbury, NC, and provides a high level of administrative and data support to the HAS, to include the Community Based Outpatient Clinics. The Supervisory Medical Support Assistant is a foundational role within the Inpatient wards and CLC, at Salisbury VAMC, Community Based Outpatient Clinics and Health Care Centers.

Duties include but are not limited to:

• Responsible to their supervisor for ensuring that the work assignments of the section are carried out by performing a range of duties/functions and must be considered an expert in the functions of GS-6 MSA and a GS-7 Lead MSA.
• Adapt to varying situations that are present in an Inpatient Clinic setting as well as be willing to learn new technologies, procedures, and policies.
• Demonstrate technical competency and expertise in the use of the Vista, CPRS and My HealtheVet/Secure Messaging systems.
• Expert in basic administrative policies and procedures dealing with inpatient admissions, transfers and post discharge patient scheduling or other administrative topics.
• Thorough knowledge of the Outpatient Scheduling processes defined in the VHA Directive 1230 VHA Outpatient Scheduling Management and all scheduling policies and procedures derived from policies/procedures at the Salisbury VAMC.
• Abides by federal privacy and confidentiality regulations and exhibit ethical conduct all times. Employee must complete and adhere to necessary annual VHA training requirements. He/she has a key role in the VHA Network Performance Measures for Revenue, Customer Service, Access to Care, and overall quality of healthcare delivery.
• Distributes and balances the workload among employees in accordance with established workflow or job specialization, assure timely accomplishment of the assigned workload, ensure the workload is completed in accordance with facility and/or national performance measures and assure that each employee has enough work to keep them busy.
• Ensures all deadlines are met based on the stated deadline.
• Develops internal policies and procedures for the clinics they are assigned. These internal policies must not violate HAS, medical center, or VHA directives, policies, procedures, and regulations.
• Develops and disseminates information material to a wide range of stakeholders.
• Serves as the subject matter expert (SME) for all duties within the Inpatient Administrative Support Section at the Salisbury VA Medical Center (SBYVAMC).
• Maintains constructive relationships with bargaining unit representatives and Equal Employment Opportunity (EEO) Management.

Work Schedule: Various tours between 0700 - 1730 (Monday - Friday)
Telework: Not Available
Virtual: This is not a virtual position
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience: None
Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
Licensure/Certification/Registration. None.
Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:
(1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
(2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation.
Grade Determinations: Supervisory Medical Support Assistant , GS-8
Experience. One year of experience equivalent to the (GS-7) grade level
Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate the following:
(a) Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
(b) Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements
(c) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
(d) Ability to provide briefings, orientations, staff development, and training in a patient support setting.
(e) Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs

Preferred Experience: Health Administration/Patient Administration experience, previous supervisory experience, experience in Lead Patient or Inpatient Scheduling.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-8

Physical Requirements: See VA Directive and Handbook 5019.

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.