Supervisory Medical Support Assistant

This position serves as the Supervisory Medical Support Assistant (MSA) for the Administrative Support section of Community Care, organizationally aligned under the Chief of Staff. The purpose of the work encompasses supervision and management of all administrative staff responsible for community care coordination and scheduling for Columbus, Ohio ACC including Primary Care, Mental Health, Surgical, Specialty, and Rehabilitation, and four Community Based Outpatient Clinics.

Total Rewards of a Allied Health Professional

Duties include but are not limited to:

• Incumbent is responsible for completion of administrative functions and providing management support activities to the Administrative Support section supported project/area.
• Provides comprehensive staff support in the development of short- and long-range policies and plans in Community Care for the accomplishment of the Medical Center's program goals and objectives.
• The incumbent is an integral part in development and implementation of program needs with Community Care.
• Incumbent is responsible for independently organizing the work structure of his/her assigned areas to include assignment of personnel, assessment of acuity level and work volume, conducting reviews of scheduled appointments and consults not meeting Office of Community Care metric goals, data validation and reporting as well as ensuring quality assurance issues are addressed in a timely, high-quality manner.
• Incumbent oversees the assignment of the Administrative Support section staff to achieve optimum Veteran care, taking into consideration abilities of individual staff members.
• Incumbents have responsibility for supervision, direction, reporting, coordination, and training of all activities associated with community care administrative duties and responsibilities.

Work Schedule: Monday- Friday, 8:00am-4:30pm
Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Ad-Hoc
Virtual: This is not a virtual position.
Functional Statement #: 93116-0
Permanent Change of Station (PCS): Not Authorized

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: None.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State of territorial-level Board of Department of Education
• Licensure/Certification/Registration. None.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: In addition to the basic requirements for employment listed above, the following experience criteria must be met when determining the grade of candidates:

Supervisory Medical Support Assistant, GS-08.

• Experience. One year of creditable experience equivalent to the next lower grade.
• Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs
  • Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
  • Ability to provide the full range of administrative and supervisory duties in a patient support setting, which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
  • Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
  • Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting.
  • Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-8

Physical Requirements: The work is primarily sedentary, although some walking, bending and light lifting may be required. The incumbent is located at an on-site location in a typical office setting within Community Care. The work area is adequately lit, heated, and ventilated. Mental/Emotional Requirement: The incumbent of this position will be expected to understand, remember, and apply oral and/or written instructions or other information; understand, remember, and communicate routine, factual information; understand complex problems and to collaborate and explore alternative solutions; understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints; organize thoughts and ideas into understandable terminology; organize and prioritize own work schedule on short-term basis (longer than one month); count accurately; add,
subtract, multiply, divide and to record, balance, and check results for accuracy; compute, analyze, and interpret numerical data for reporting purposes; compute, analyze, and interpret complex statistical data and/or to develop forecasts and computer models; and understand and follow basic instructions and guidelines. Incumbent must be able to manage and direct staff during ever-changing process regulations with short implementation timelines.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.