Medical Support Assistant (Office Automation)

About the Position: Performs the full range of receptionist, record keeping and miscellaneous clerical duties within the ambulatory setting. This position is located at Army Health Center McDonald, Physical Therapy Clinic. and retain hours of 0600-1600. The incumbent is to coordinate care for beneficiaries referred to the clinic, send appointment reminders, prepare procedure packets, answer and route phone calls, and check-in and register patients.

This is a Direct Hire Solicitation.

Receive and direct telephone calls, messages, and patients/visitors. | Performs the full range of receptionist, record keeping and miscellaneous clerical duties within the ambulatory setting. | Use word-processing software to create, copy, edit, store, retrieve, and print forms, memos, and letters. | Use existing database or spreadsheet software to create, enter, revise, sort or calculate, and retrieve data for reports; and uses graphic software to provide graphs and charts for reports and presentations. | Establish and maintain office records and information files of various types that may be needed or will assist in the efficient operation of the facility. | Responds to emergency calls and notifies emergency medical personnel. Follows clinic/practice communication procedures to include operating emergency phone lines, and public announcements | Use multiple office automation software with varied functions to produce a wide range of documents, formats, etc.

Who May Apply: US Citizens

In order to qualify, you must meet the education and /or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience:
One year of specialized experience which includes performing receptionist, recordkeeping, and/or miscellaneous clerical duties within an ambulatory setting; scheduling and/or coordinating patient appointments; serving as the main point of contact while receiving patients and/or visitors; and maintaining medical records in accordance with applicable laws. This specialized experience is equivalent to the GS-04 grade level in the Federal service.

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. (You must attach a copy of your transcripts with your application package).

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. | This position requires the incumbent to have Tuberculosis testing. | This position has mandatory seasonal Influenza vaccination requirements and is subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire). | Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. | Occasional travel. | This position is subject to a background investigation to determine your suitability for Federal employment.