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Lead Medical Support Assistant

Veterans Health Administration · Department of Veterans Affairs

PermanentFull-time
Location
Bedford, MA
Salary
$62,805 – $81,649/yr
Pay grade
GS 7
Openings
1
Posted
Nov 5, 2026
Closes
Closes in 9 days

Summary

This Lead Medical Support Assistant position is located within the Connected Care Service Line of the VA Bedford Healthcare System.
The position is full-time at 40-hours per week.




Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

The Lead Medical Support Assistant performs a variety of administrative functions associated with the scheduling of patient care for the
clinical programs at VA Medical Center.

Duties include, but are not limited to:
  • Provides educational sessions to train new employees in clerical process in an efficient and effective manner to ensure that clerical processes, functions and goals are understood and met;
  • Utilizes knowledge of VA policies, regulations, guidelines and process as they relate to the scheduling of patient appointments, consults, NEAR, Electronic Wait Lists, and pre-appointment clinical requirements(i.e. labs, EKGs, x-rays) to ensure readiness for the patient visit;
  • Monitors clinic's Access to care;
  • Monitors ICB usage ensuring insurance is collected at time of appointments and captured appropriately by the incumbent and other scheduling staff;
  • Must keep abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the delivery of the healthcare benefits package;
  • Assists with the clean-up of the EARR (Encounter Action Required Report) and delinquent recall report; supports clinics regarding utilization and clinic profile management i.e. set-up of clinic grids, cancel and restore clinics;
  • Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes;
  • Prepares correspondence and memos as needed;
  • Promotes Veteran registration for and utilization of HealtheVet (MHV);
  • Stocks basic office supplies for the executive suite;
  • Enters Veterans seeking emergent/urgent care, scheduling appointments accurately;
  • Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Incumbent updates all patient demographics;
  • Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient;
  • Assures that all appropriate VA forms are used correctly, and regulations followed;
  • Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations;
  • Other duties as assigned.
Work Schedule: Monday-Friday, 7:30am-4:00pm or 8:00am-4:30pm
Telework: Available, as determined by the agency policy (Ad-Hoc)
Virtual: This is not a virtual position..
Functional Statement #: F01612
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized

Notifications:
  • Veterans' preference does not apply for internal or other current permanent Federal agency employees.
  • Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
  • This position is not a Bargaining Unit position.
  • This position is covered by a special rate.

Qualifications

Basic Requirements:
  • United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience. None
  • Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
  • Licensure/Certification/Registration. None.
Grade Determinations:
In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at grade levels specified.

Lead Medical Support Assistant, GS-07.
  • Experience. One year of creditable experience equivalent to the next lower grade.
  • Knowledge, Skills, and Abilities (KSAs). In addition to meeting the experience above, the candidate must demonstrate the following KSAs:
    1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
    2. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
    3. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
    4. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
    5. Ability to provide staff development and training.
    6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-07.

Physical Requirements: Please see VA Handbook and Directive 5019, Employee Occupational Health.

Education

There is no educational substitution for this grade level.

Requirements

  • You must be a U.S. Citizen to apply for this job.
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Must pass pre-employment physical evaluation.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • Complete all application requirements detailed in the "Required Documents" section of this announcement.
As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

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