Medical Support Assistant (Scheduler/Office Automation)

About the Position: This position is located within Tripler Army Medical Center in the Directorate of Medicine Pulmonary Clinic

This is a Direct Hire Solicitation

Coordinate diagnostic procedures with accuracy. | Coordinate and/or schedule patient appointments with other medical specialty clinics/units. | Collect, correct and update patient information during each patient interaction. | Review patients' insurance to determine eligibility for medical care/treatment. | Provide information regarding facility policies, procedures, and locations to patients, family members and staff.

Who May Apply: US Citizens

In order to qualify, you must meet the requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes adjusting provider's schedules to maximize appointment time; assisting with administrative planning in support of healthcare operations; and preparing required reports. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

OR

Education: A half year (i.e., 9 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Business Administration.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 9. Add the two percentages.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Appointment to this position is subject to a background investigation to determine your suitability for Federal employment. | This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter. | This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work. | This position has a requirement to lift up to 45 lbs. in the regular performance of duties. | Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 11. | This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time. | This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination. | Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series.