Medical Support Assistant (Office Automation)

About the Position: This position is located within Warrior Ohana Medical Home (WOMH) in the Directorate of Medicine, Department of Family Medicine, in Honolulu, Hawaii.

This is a Direct Hire Solicitation

Schedule patient appointments at various clinics. | Provide guidance and training to lower graded employees. | Arrange for patient consultations with other departments/facilities. | Generate documents/reports using the automated system and appropriate software. | Monitor team performance through statistical analysis of workload, population demand, and team operations. | Perform a variety of administrative duties in support of the medical facility.

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirements for Medical Support Assistant (Office Automation):

Specialized Experience: One year of specialized experience which includes providing clinical administrative support; scheduling patient appointments for various clinics; and assisting with standardized reports for leadership. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

OR

Education: A half year (i.e., 9 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Health Care Administration, Public Health, or Business Administration.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of Specialized Experience: One year of specialized experience which includes [insert examples of specialized experience]. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. | This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work or remain at work as scheduled. | Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 11. | This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time. | Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series. | This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination. | This position is required to work uncommon tours of duty hours such as, on-call, working either fixed or rotating shifts, evenings, weekends, and/or holidays.