Health Technician (Telehealth Clinical) (FLOAT)

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel.

This float position is located at the Victoria VA Clinic - 311 Spring Green Boulevard, Victoria, TX 77904.

Total Rewards of a Allied Health Professional

Major duties include but are not limited to:

• supporting clinical telehealth encounters by serving as the telepresenter per scope of practice
• functioning as an imager and data manager for telehealth store and forward applications
• managing real time clinical telehealth events
• preparing the clinical environment
• providing patient education
• providing technical and administrative support of telehealth operations
• providing technical support to end-users
• scheduling simple and complex intra-facility and inter-facility telehealth appointments
• installing, configuring, maintaining, and troubleshooting technology
• performing a variety of program support duties as assigned

Work Schedule: Monday - Friday 7:30 a.m. - 4:00 p.m. Tour of Duty and location may change due to patient care needs to include extended hours. Tour location may vary depending on patient care needs and staffing requirements. Government Vehicle or Travel reimbursement will be requested by employee when covering a clinic beyond 50 miles of your base location. Your base work location will be the Victoria VA Clinic - 311 Spring Green Boulevard, Victoria, TX 77904.
Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 54339-F; 54338-F
Permanent Change of Station (PCS): Not Authorized

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English.
• Experience and Education.
  • (1) Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR
  • (2) Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR
  • (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
    • (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or
    • (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.

Grade Determinations:
GS-5 Level:
Experience or Education. None beyond the basic requirements.

GS-6 Level:
Experience: One year of experience equivalent to the next lower grade level
AND
Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs. (These KSAs must be evident in your resume for consideration at the GS-6 level):

• Comprehensive knowledge of computer systems and programs to perform a variety of tasks.
• Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.
• Ability to provide and receive guidance and technical direction.
• Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
• Ability to read, interpret, and apply complex written instructions.
• Knowledge of general clinical policies and procedures in a healthcare environment.
• Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.

Preferred Experience:

• Prior CNA, Military Medic, or Military Corpsmen experience.
• Prior healthcare experience.
• Prior Telehealth experience.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6.

Physical Requirements:

• Moderate lifting, 15-44 pounds
• Moderate carrying, 15-44 pounds
• Use of fingers
• Both hands required
• Walking 2 hours
• Standing 3 hours
• Repeated bending (4 hours)
• Depth perception
• Hear (aid may be permitted)
• Mental and emotional stability
• Working closely with others
• Working alone
• Working inside

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation/examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.