Medical Support Assistant

Join the Indian Health Service at Four Corners Regional Health Center (FCRHC), Nursing Services Branch, Ambulatory Care Clinic, as a Medical Support Assistant. This position offers an opportunity to support ambulatory care services, assist patients and healthcare professionals, coordinate appointments and medical records, and contribute to quality patient care in a team-oriented environment.

A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

• Interviews patients and families to obtain registration information, maintains accurate medical records, and enters patient information into RPMS, EHR, and automated admission/discharge systems.
• Coordinates patient appointments, diagnostic testing, referrals, treatments, and follow-up visits for the Ambulatory Care and Urgent Care Clinics to ensure timely and efficient patient care.
• Serves as the initial point of contact for patients, families, visitors, and healthcare professionals by answering telephone inquiries, providing directions, and coordinating communication with appropriate departments.
• Prepares and processes medical documentation, laboratory and radiology requisitions, referrals, and patient transfer records while coordinating with healthcare providers and outside medical facilities.
• Maintains adequate inventory of clinic forms, medical supplies, and equipment; submits supply orders through UFMS and prepares administrative documents, reports, schedules, and meeting minutes.
• Performs timekeeping duties for assigned Nursing Services Branch employees, maintains payroll and leave records through ITAS, and assists with orienting new healthcare staff on clinic procedures, documentation, and administrative requirements.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job:

• Medical Support Assistant Total Compensation | Pay (ihs.gov)

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

MINIMUM QUALIFICATIONS:
GS-05:

• Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Screening and interviewing patients or customers to obtain or verify information; inputting and updating data in computerized data system; performing a variety of customer service duties such as answering telephones, responding to inquiries, preparing correspondence, and maintaining files; and scheduling appointments.

OR

• Successfully completed 4 years of education beyond the high school level. Education was obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

• A combination of education and experience that when combined fully meet the minimum qualifications for this position. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. The total percentage equals at least 100 percent to qualify for this GS-05 grade level. Must submit transcripts

You must meet all qualification requirements within 30 days of the closing date of the announcement.

If you are substituting education for experience; You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Selectee may be subject to a probationary period
ESEP appointees typically serve a two year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959

This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.

Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.

You will need to set up direct deposit so we can pay you.

Background Investigation Requirement:

This position requires the successful completion of a federal background investigation as a condition of employment.

A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service.

Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability.

Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.

Financial Suitability Requirement:

This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying.

Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS).

Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.