Health System Specialist

The Northern Arizona VA Healthcare System is in search of one (1) Risk Management Investigations Coordinator with Quality & Patient Safety. The primary purpose of this position is to contribute to the fulfillment of the VA's mission of contributing to the success and public trust of NAVAHCS. The incumbent is the liaison between the Health Care System Executive Leadership for the implementation & communication of investigations and/or fact finding issues relating to ethical business practices.

Duties include, but may not be limited to the following:

• Coordinates and oversees all incoming requests for investigations and/or fact findings.
• Plans, conducts and/or coordinates investigations related to alleged or suspected violations of administrative policies/procedures, making referrals to VA Police and/or VA OIG if suspect of violations of criminal laws.
• Deals with various levels of stress in exercising his/her own judgement continuously in interviews and matters dealing with all levels of NAVAHCS personnel.
• Confers with OGC, OIG, EEO/HPP, and LR/ER to report, coordinate with, and brief on the proceedings and/or outcome of investigations.
• Acts as liaison for CCO to facilitate and transfer any information gathered during investigations and/or fact findings to the appropriate law enforcement agencies/offices and other noted federal agencies.
• Manages, processes, and completes all non-malpractice Tort claims investigations from Veterans, visitors/guests/or family/caregivers of the Veteran, and all NAVAHCS employee claims.
• Provides quarterly reports to QPS Council, indicating identified trends regarding investigations, small Tort claims, allegations, and changes within AIB, OAWP, OIG, OGC, GAO, EEO/HPP processes to ensure compliance and to develop and modify any necessary changes.
• Performs analytical and evaluative work associated with tracked and trended results of investigations and/or fact finding activities as well as the extraction and collection of the data for analysis.
• Oversees the development and implementation of regular and effective education and training for all NAVAHCS employees on issues relating to conducting fact findings and investigations.
• Collaborates with OGC, EEO/HPP, and ELR/HR in developing and providing investigations and/or fact finding trainings.

Work Schedule: Monday-Friday, 7:30 AM - 4:00 PM
Compressed/Flexible: Not Available
Telework: Not Authorized
Virtual: This is not a virtual position.
Position Description/PD#: Health System Specialist/PD145290
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/19/2026.

Individual Occupational Requirement: The Occupational Series 0671 includes an Individual Occupational Requirement (IOR). Candidates may not hold a position in this series without meeting one of the IOR requirements established by OPM:

• Undergraduate or graduate education in a major field of study hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. (MUST UPLOAD TRANSCRIPTS)
• Specialized Experience in Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
• Successfully completed an agency-sponsored on-the-job training program, it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.


You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Coordinating and overseeing incoming requests for investigations and/or fact findings related to Administrative Investigative Boards (AIB), Office of Accountability and Whistleblower Protection (OAWP), Office of Inspector General (OIG), Office of General Counsel
  (OGC), Government Accountability Office (GAO), Equal Employee Office (EEO), Harassment Prevention Program (HPP), non-medical Tort Claims (e.g. property claims), and internal staff issues not resolved at the service level. OR,
• Education: Successfully completed a Ph.D., equivalent doctoral degree, three (3) full years of progressively higher-level graduate education leading to such a degree, Or LL.M in the related field of the position to be filled (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). The education portion must include courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Education must have been obtained in an accredited college, or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. "OR"
• Combination: Combinations of successfully completed graduate level education (beyond the first year) and specialized experience as described above, to meet the total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position.

You will be rated on the following Competencies for this position:

• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is generally sedentary, working predominately with the computer, but standing, bending, walking, and carrying of lightweight items such as reports, and manuals are required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.