Medical Support Assistant (Office Automation)

About the Position: These positions are located within Blanchfield Army Community Hospital's medical treatment facilities at Fort Campbell, Kentucky and local satellite clinics.

• This is a Direct Hire Solicitation

Serve as the initial point of contact, welcoming and assisting patients both in person and by phone. | Performs receptionist, recordkeeping and miscellaneous clerical duties such as entering and retrieving information from automated systems. | Coordinates and/or schedules patient appointments with other clinics or specialties. | Maintains electronic and paper patient records with accurate patient and provider identifiers on every entry. | Provides patients, family members, caregivers, and healthcare personnel with information about the practice, clinic, and hospital policies, procedures, and locations.

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes performing the full range of receptionist, recordkeeping, and miscellaneous clerical duties within a medical treatment facility such as: receiving patients, scheduling appointments, and maintaining medical records. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.


Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. | A Personnel Security Investigation is required. | This position is subject to a background investigation to determine your suitability for Federal employment. | This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire). | Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. | This position requires the incumbent to have tuberculosis testing. | This position is designated as Inclement Weather Essential. The incumbent must make every attempt to report for work on time and/or remain on duty during severe weather conditions. | This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations. | This position may require the incumbent to work on call during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules | This position may require shift work to provide coverage on evenings, weekends, holidays, or special situations. Employee shifts are rotated on a regularly scheduled basis.