Medical Support Assistant

About the Position: This position is located at Naval Base Health Clinic Mayport.

Salary negotiation may be available for those candidates who are new to Federal service.

This is a Direct Hire Solicitation

Performs a full range of administrative medical support duties including patient appointment scheduling, rescheduling appointments for outpatients/inpatients with general specialty clinics and outside medical installations. | Performs a variety of clerical and administrative functions, seeking assistance to answer recurring questions and resolve problems. | Responsible for the reception and provision of customer service to all staff, patients, families, and their visitors entering and leaving the facilities to ensure security and information flow. | Receives telephone calls and visitors; answers questions regarding cancellation of appointments, clinic hours, release of information, services available and relays messages to supervisor or appropriate employee. | Operates a personal computer to input, store, retrieve and manipulate data. | Assembles records in accordance with regulations.

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

General Experience: One year of general experience. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled, such as: assisting customers or patients; utilizing automated systems for filing; and managing or scheduling appointments.

OR

Education: Two years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. | This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required. | Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. | This position has mandatory seasonal Influenza vaccination requirements and is subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire). | This position requires the incumbent to have Tuberculosis testing. | Lifting up to 15 pounds may be required.