Medical Support Assistant (Office Automation)

About the Position: This position is located at Naval Medical Center San Diego, CA.

A recruitment or relocation incentive may be authorized.
Salary negotiation may be available for those candidates who are new to Federal service.
Advanced leave accrual may be authorized.


This is a Direct Hire Solicitation

Arrange and schedule medical appointments and determines patient eligibility for services. | Review documentation to obtain additional information and determines eligibility for treatment. | Immediately refer information on patients needing emergency care to appropriate technician, nurse and/or physician, and works emergencies into the health provider’s schedule as necessary. | Review all medical records to ensure accuracy of information. | Receive and answer or relays incoming and outgoing telephone, intercom, electronic, and voicemail messages | Receive telephone messages pertaining to detailed laboratory reports, x-rays, and test results, refers urgent ones to appropriate professional staff for immediate assistance. | Arrange meetings as directed. Initiates administrative related forms for patients’ signatures.

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for Medical Support Assistant (OA):

Specialized Experience: One year of specialized experience equivalent to at least the GS-04 grade level in the Federal service which includes providing customer service, addressing phone calls and assisting visitors entering the clinic; scheduling various types of appointment and using automated systems to input and retrieve data. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. | A Personnel Security Investigation is required. | This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required. | Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption. | A pre-placement medical examination is required. | Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. | Moderate to heavy lifting up to 15 pounds is required. | Must be able to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross. Advanced certification (e.g., ALS) does not supersede BLS.