Duties
Supports clinic operations in the areas of patient administration, referral management, access to care and clinical practice management. | Supports clinic operations in the areas of appointment scheduling, provider template utilization, empanelment, workload, productivity, and operational performance. | Assists the OIC, Clinic Nurse Managers, providers, and clinic administrative personnel in applying DHA, MTF, and Branch Clinic policies, procedures, and business operations standards. | Develops recurring and ad hoc reports, dashboards, briefing materials, workload analyses, access-to-care reports, provider template utilization analyses, and other decision-support products. | Implements and monitors established administrative processes, internal controls, and local operating procedures that support accountability, effective use of resources, and efficient clinic operations. | Utilizes DHA-approved clinical, financial, workload, scheduling, and health information systems to collect, analyze, validate, and report operational data. | Monitor access-to-care, workload, productivity, and resource-utilization measures; and develop recommendations to improve clinic operations and patient care delivery. | Monitors licensure, certification, credentialing, and related readiness information, as applicable, to identify potential administrative issues affecting provider availability or clinic operations. | Coordinates with responsible offices and clinic leadership to address identified concerns. | Coordinates implementation of approved DHA, MTF, and Branch Clinic initiatives related to automated health information systems, access-to-care standards, scheduling optimization, provider template management, and clinical business operations. | Serves as a technical resource for healthcare business operations, access-to-care practices, provider template management, empanelment, scheduling, workload reporting, performance measures, and business-planning processes | Identifies clinic business operations training needs and assists in coordinating education and orientation related to access-to-care standards, scheduling practices and health information system functionality. | Identifies clinic business operations training needs and assists in coordinating education and orientation related to provider template management, performance reporting, and other assigned clinical business operations initiatives.
Qualifications
Who May Apply: US Citizens
In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes 1) perform a variety of clerical, administrative, and technical duties in support of health care delivery systems/programs in a Medical Treatment Facility AND 2) utilize various automated accounting and record keeping systems to generate reports on healthcare data services. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).
OR
Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree with a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.