Health System Specialist - Credentialing

This position serves as a subject-matter authority on provider network management support functions, including provider credentialing, quality of care provided under the auspices of Program Office Care program operations and initiatives, and training.

Applicant Count: This job announcement will automatically close at 11:59pm EST on the date the applicant count of 100 applications has been reached or on the closing date, whichever comes first.

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Duties may include, but are not limited to the following:

• Serves as the subject matter expert on healthcare provider credentialing and facility accreditation, evaluating the quality, accuracy, and compliance of credentialing and accreditation activities performed by contracted organizations.
• Reviews and analyzes credentialing, accreditation, and provider qualification data to identify trends, risks, compliance concerns, and opportunities for improvement, and communicates findings to leadership.
• Develops and conducts audits, reviews, and performance assessments of contractor-managed credentialing and accreditation processes to ensure providers and healthcare facilities meet required standards, contractual requirements, and industry best practices.
• Evaluates the effectiveness of credentialing, recredentialing, primary source verification, accreditation, and related quality assurance processes conducted by contracted credentialing and verification organizations.
• Monitors contractor performance to ensure healthcare providers and facilities are credentialed, verified, and accredited in accordance with applicable standards, policies, regulations, and contract requirements.
• Provides expert guidance to leadership on healthcare credentialing, accreditation, provider qualifications, regulatory requirements, industry standards, and emerging trends affecting healthcare quality and patient safety.
• Collaborates with contractors, healthcare organizations, accrediting bodies, and internal stakeholders to address audit findings, compliance concerns, corrective action plans, and quality improvement initiatives related to credentialing and accreditation programs.
• Represents the organization in meetings, workgroups, and professional forums involving healthcare credentialing, accreditation, provider quality, and compliance matters.
• Performs other related duties as assigned.

Work Schedule: Monday-Friday, 8:00am-4:30pm
Recruitment & Relocation Incentives: Not authorized
Critical Skills Incentive (CSI): Not Approved
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration.

The Selective Placement Factor for this position is: "Possess experience developing and evaluating programs specifically related to healthcare provider credentialing and facility accreditation." ~AND~

In addition to meeting the Selective Placement Factor, to qualify for this position at the GS-12 grade level, you must meet the following:
SPECIALIZED EXPEREINCE: Have at least one (1) year of specialized experience directly related to this position. To be creditable, this experience and education must have been equivalent to at least the next lower grade level (GS-11) in the Federal Service that is directly related to the position. Specialized experience includes: progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: (a) Missions, organizations, programs, and requirements of health care delivery systems; (b) Regulations and standards of various regulatory and credentialing groups; (c) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel and procurement; establishing management and leadership practices across the facility that embrace inclusion, innovation, data-drive and patient centered concepts. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.


For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

There is no educational substitution at this grade level.

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: Work is typically sedentary, occasionally requiring some standing, walking and stooping. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.